• Strong verbal and written communication skills in English
• Excellent customer service and problem-solving abilities
• Comfortable working in a fast-paced, high-volume environment
• Willing to work on shifting schedules, including weekends and holidays
• Basic computer literacy and typing proficiency

Responsibilities:

• Handle inbound calls from members and healthcare professionals with professionalism and care
• Provide accurate information regarding insurance coverage, claims status, and billing concerns
• Resolve customer issues efficiently while maintaining a positive experience
• Record all interactions in the system with clarity and accuracy
• Meet performance targets including customer satisfaction, call quality, and productivity
• Work collaboratively with team leaders and support teams to ensure customer needs are met