• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Resolve customer complaints and issues effectively while maintaining a positive attitude.
• Document customer interactions and feedback to improve future customer service strategies.
• Collaborate with team members to ensure a cohesive approach to customer service.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: Entry-level, no prior experience required.
• Skills and Competencies: Proficient in English language with strong communication skills.
• Skills and Competencies: Excellent customer service skills with a focus on problem-solving.
• Qualities and Traits: Strong interpersonal skills with a commitment to providing exceptional service.
• Working Conditions: A fast-paced call center environment, requiring adaptability and patience.