Customer Service Representative

StackPH

RM1.5-1.9K[Bulanan]
Di lokasi - PampangaTiada Pengalaman DiperlukanDiplomaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Elaun

    Elaun Makanan, Elaun Pengangkutan

  • Pengiktirafan dan Ganjaran Pekerja

    Bonus Prestasi, Hadiah Percutian, Insentif

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Pinjaman Pekerja, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    HMO

  • Cuti & Pelepasan

    Cuti Sakit, Curi Percutian

Baca Lebih Lanjut

Penerangan

Hiring CSR Agent for SM Clark Pampanga

Location: [SM CLARK PAMPANGA ]

Job Type: [Full-Time/On-Site]


Job Summary:

We are seeking a Customer Service Representative to join our team and be the first point of contact for our valued customers. The ideal candidate is passionate about helping people, solving problems efficiently, and delivering exceptional service in every interaction.


Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
  • Maintain customer records by updating account information.
  • Identify customer needs and help customers use specific features or services.
  • Follow communication procedures, guidelines, and policies.
  • Collaborate with internal teams (sales, technical support, etc.) to ensure customer issues are resolved.
  • Meet personal/team targets and call-handling quotas.


Qualifications:

  • High school diploma or equivalent; college degree is a plus.
  • Without BPO Experience but BPO experience is a plus
  • Probably living in Pampanga or near Pampanga.


Preferred Skills:

  • Bilingual or multilingual abilities.
  • Experience in [your industry: e.g., e-commerce, software, healthcare, etc.].
  • Knowledge of support tools like Zendesk, Salesforce, or Freshdesk.


Benefits:

  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Professional development opportunities.

Syarat-syarat

  • Educational Qualifications: A Diploma in any field is required.
  • Experience Level: No prior experience needed; fresh graduates are encouraged to apply but BPO Experience is a advantage.
  • Skills and Competencies: Strong communication and interpersonal skills; problem-solving ability.
  • Working Conditions: Office-based with a structured schedule; may involve direct customer interaction.
  • Qualities and Traits: Patience, empathy, adaptability, and a customer-focused mindset.
Bahasa InggerisKhidmat PelangganPenyelesaian MasalahPusat Panggilan
Preview

John Axl

Talent Sourcing SpecialistStackPH

Balas Hari Ini 0 Kali

Tempat Bertugas

SM City Clark. Manuel A. Roxas Hwy, Clark Freeport, Mabalacat City, Pampanga, Philippines

Disiarkan pada 01 July 2025

StackPH

Pra-Siri A

101-500 Pekerja

BPO & Pusat Panggilan

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