As a Customer Service Associate for our PIONEER Financial Technology account at Sutherland Clark, you’ll provide professional support across multiple channels. You’ll handle inquiries with empathy, accuracy, and a strong understanding of banking services. Your ability to stay composed and adapt quickly ensures a smooth and efficient experience every time.

What you’ll bring to the table:

• Manage customer interactions with professionalism and composure, even in high-pressure situations
• Resolve customer concerns efficiently while identifying and anticipating future needs
• Apply insights from customer feedback to improve service quality and personal performance
• Adapt to evolving processes and confidently handle situations with limited information or changing priorities
• Use internal systems and technology tools effectively to assist customers and troubleshoot issues
• Handle multiple customer interactions simultaneously while maintaining accuracy and attention to detail
• Build rapport and trust through consistent, empathetic, and solution-oriented communication
• Demonstrate a solid understanding of banking products and services to provide accurate and helpful support

You’re the perfect fit if you have:

• Excellent communication skills in both written and spoken English
• Six (6) months and above experience in BPO customer service preferred (not required), with the ability to manage interactions across various channels
• Strong problem-solving skills and effective communication
• Ability to adapt to new technology and processes
• Strong time management and organizational skills
• Knowledge of banking products and services is a plus
• Ability to stay calm under pressure and resolve issues efficiently

The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent (including same-sex partner)
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World-class virtual support
• Career development & advancement opportunities