• Assist customers via calls as the major support channel (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization’s and client's SOPs thereby ensuring customer satisfaction
• Performs research or due diligence to resolve issues, educate clients, and promote client’s products and services; identify and offer new opportunities and solutions to meet customer needs as appropriate.
• Use and navigate multiple online applications with technical proficiency, maintain knowledge of financial/banking products and services and assist customers regarding these services and follow all company policies and procedures, regulatory and legal requirements in execution of the job duties.
• Meet program specific KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to ensure client satisfaction as part of employee performance evaluation
• Adhere to program specific processes, policies & procedures
• Perform assigned tasks and ad-hocs based on business need

Requirements:

• Graduate of bachelor’s degree in any field (With or without BPO experience)
• 1st year completed in college with no back subject - minimum of 6 months BPO experience
• Senior High School Graduate - minimum of 12 months BPO working experience
• Excellent communication skills
• We are also accepting Fresh college Graduates with no BPO experience for certain accounts.
• With no issues and concerns reporting onsite 100% in Clark, Pampanga. Candidates who live near our offices will have better advantages
• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends
• Teachable behavior and good business etiquette