Position Title: Financial Customer Service Representative

Company: Infosys BPM Philippines

Work Location: Clark, Pampanga

Employment Type: Onsite

Salary Package: PHP 30,000 – PHP 42,000 (offer salary package)

A Financial Customer Service Representative is responsible for engaging with customers on behalf of their company. They provide introductory information to new customers and ensure that customers are satisfied with products and services. Escalating queries and troubleshooting issues with a product of service.

Key Responsibilities

• Handle customer inquiries and resolve concerns related to financial products and services with professionalism and empathy
• Provide support through phone, chat, and text in a fast-paced, high-volume environment
• Navigate multiple systems while following work policies and procedures

Company Overview

Infosys BPM Philippines, one of the delivery centers of Infosys BPM, began operations in the Philippines in 2007 and has grown to become a next-generation business process management company providing end-to-end business process management outsourcing services for our clients across the globe. The company employs over 4,600 Infoscions in the country and operates in delivery centers located in BGC, Taguig; Alabang, Muntinlupa; and Clark, Pampanga.

The Infosys BPM Philippines portfolio of business process outsourcing services includes:

• Legal Process Management
• Human Resource Operations
• Technology
• Sourcing and Procurement Services
• Sales and Fulfilment Services
• Finance and Accounting Services
• Service Desk Services
• Customer Service

These services span industries such as CPG and logistics; healthcare and insurance; financial services; retail and life sciences; manufacturing; utilities; energy; and communication services.

Awards, Recognition, and Certifications

• Great Place to Work–certified organization in 2022 and 2023

Life at Infosys BPM

At Infosys BPM, the contribution of each #Infoscion is necessary and valued. We call our people #Infoscions, saying that we are one team achieving our vision. Every #Infoscion is a navigator and they are our greatest assets. Guided by our core values of CLIFE+S, we are committed to giving them resources, skills, and knowledge to be successful in their roles and journey at Infosys.

To achieve the successes of every #Infoscion, we provide continuous learning and career management programs, including:

• Regular appraisal cycles
• Performance management at all levels
• RERI (Rewards and Recognition for Infoscions)
• CARE (Connect, Aspire, Retain, Engage) engagement activities
• Virtual programs through #InfoscionsConnect

We ensure health and well-being through:

• HMO coverage for #Infoscions and two (2) dependents
• Life insurance coverage
• Company leave credits
• Wellness programs and in-house gym with instructor
• Daycare facility
• Sleeping rooms
• Recreational areas like karaoke and billiards

Open Positions and Qualifications

Financial Account

• Bachelor’s degree in any field, or at least 1st year in college
• Minimum 18 months of BPO experience, preferably in collections (billing/sales experience also considered)
• College graduate (no BPO experience required)
• College undergraduate with at least 6 months BPO experience
• HS/SHS graduate with at least 1 year BPO experience
• Bachelor’s degree or at least 1st-year college undergraduate
• Minimum 18 months BPO experience
• HS/SHS graduate with 4 years BPO experience

What We Offer

• Competitive salary (based on tenure and skillset)
• Quarterly performance bonus
• Annual appraisal and salary increase
• HMO on Day 1 with two (2) FREE dependents (pre-existing conditions covered)
• 15% night differential
• Weekends off (Saturdays and Sundays)
• No overtime required
• VL, SL, and personal leaves (convertible to cash or carry-over)
• Life insurance
• Free access to onsite gym
• Unlimited coffee
• KTV lounge
• Nursery room
• Game and chill zone

Application Process

Kindly prepare your most updated CV or resume and your two (2) valid government IDs.

Send the following details for fast processing:

• Full Name:
• Email Address:
• Phone Number:
• Educational Attainment:
• BPO Experience (in years):

If you meet the qualifications, send your CV or resume to help create your profile and receive an invite email.

We’re expanding our team! Join Infosys BPM, a certified Great Place to Work, and kick-start or elevate your career in a dynamic and supportive environment. Apply today and start your journey with Infosys BPM! We can’t wait to see you there!