• Develop and implement customer retention strategies to enhance client loyalty.
• Analyze customer data and feedback to identify trends and improve retention efforts.
• Engage with customers through various channels to address inquiries and concerns.
• Collaborate with cross-functional teams to align retention initiatives with overall company goals.
• Monitor and report on retention metrics to evaluate the effectiveness of strategies.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field (e.g., Business, Marketing, or Communications)
• Experience Level: 0–2 years of experience in customer service or related roles
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Ability to analyze data and derive actionable insights
• Qualities and Traits: Proactive and customer-focused attitude
• Responsibilities and Duties: Detail-oriented with strong organizational skills