• Assist customers with inquiries and provide product information.
• Manage customer accounts and troubleshoot issues during calls or messages.
• Document customer interactions accurately and efficiently in the system.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Work collaboratively with team members to enhance customer service processes.

Requirements:

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Excellent communication and interpersonal skills
• Qualities and Traits: Positive attitude and strong problem-solving capabilities
• Working Conditions: Office environment with potential for remote work