Job Requirements:

• College graduate of Computer Engineering, Information Technology, or any tech-related course (strictly required)
• More than 2 years of experience as a Team Leader in a BPO or similar environment
• Must have experience handling either an E-commerce or Technical Account
• Experience in managing a blended account (voice, chat, email, etc.)
• Strong leadership, coaching, and performance management skills
• Excellent communication and stakeholder management abilities

Qualifications:

• Bachelor’s degree in CEC, IT, or related technical courses
• At least 2+ years of TL experience with proven track record in people management
• Background in E-commerce or Technical support accounts
• Familiarity with blended operations and multi-channel support
• Strong problem-solving, organizational, and interpersonal skills