• Interact with customers via phone, email, and chat to provide information and assistance.
• Resolve customer inquiries and complaints in a professional manner.
• Maintain a thorough knowledge of products and services to assist customers effectively.
• Document customer interactions and feedback in the customer management system.
• Collaborate with team members to improve customer service and experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field is preferred.
• Experience Level: Fresh graduates or 0-2 years of experience in customer service.
• Skills and Competencies: Strong customer service skills and English communication abilities.
• Qualities and Traits: Excellent interpersonal skills and patience.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.
• Working Conditions: Office environment with potential for remote work options.