Customer Service Representative – Voice Account (Ibex Silver City Pasig)

With or Without Call Center Experience | Fast Hiring | Pasig City

Start your BPO career with one of the most trusted companies in the industry! Ibex Silver City Pasig is hiring Customer Service Representatives for our voice account. Whether you're a first-time applicant or someone looking to upgrade, this is your chance to join a stable, supportive, and high-growth environment.

Why Join Ibex Silver City Pasig

• Competitive salary package and performance bonuses
• Paid training for all hires
• HMO on Day 1 (with dependent coverage after tenure)
• Monthly incentives and attendance rewards
• Career growth and promotion opportunities
• Premium office location inside Silver City Pasig (near Tiendesitas, Ortigas, C5 area)
• Fun, collaborative, and supportive company culture

Minimum Qualifications

• You may apply if you meet any of the following:
• Completed at least 2 years in college (no back subjects), OR
• K12 / Senior High School Graduate (New Curriculum), OR
• High School Graduate – Old Curriculum WITH 6 months BPO experience in an international account
• No call center experience is required for college level and SHS graduates — training is provided.
• Good English communication skills and willingness to work onsite in Pasig are required.

Job Responsibilities

• Handle inbound customer calls for a US-based account
• Provide accurate information, resolve concerns, and deliver excellent service
• Document interactions using internal tools
• Follow standard procedures and quality guidelines
• Participate in training, coaching, and upskilling programs

Work Location

Ibex Silver City Pasig

• Silver City 2, Frontera Verde, Pasig City
• (Accessible from C5, Tiendesitas, Ortigas Center, Eastwood, and surrounding QC/Pasig/Mandaluyong areas)

Perks & Benefits

• Competitive starting salary
• Performance-based monthly incentives
• Paid training and continuous learning programs
• HMO coverage + dependent benefits
• Retirement savings program
• Stable long-term account
• Engagement activities and rewards

This is for PRIORITY Processing by John Christopher Briagas - Ibex Talent Acquisition Partner ID: MNL-XTRA-067.

Submit your application and allow 24 hours for our team to review your application. Please check you inbox/viber/SMS for communications from our team.