Customer Service Representative

RSD Human Resource Management Consultancy

RM1.4-1.7K[Bulanan]
Di lokasi - ManilaTiada Pengalaman DiperlukanSekolah MenengahSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Elaun

    Elaun Pengangkutan

  • Pengiktirafan dan Ganjaran Pekerja

    Bonus Prestasi, Insentif

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Pinjaman Pekerja, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    Insurans Kesihatan, HMO

  • Faedah Tambahan

    Peralatan Syarikat, Kuarter Tidur

  • Pembangunan Profesional

    Latihan Pekerjaan

  • Cuti & Pelepasan

    Cuti Kematian, Cuti Hari Jadi, Cuti Bersalin & Paterniti, Cuti Ibu Bapa, Cuti Sakit, Curi Percutian

Baca Lebih Lanjut

A call center job description involves handling inbound and outbound customer calls, addressing inquiries, resolving complaints, and processing orders. Key duties include maintaining a professional demeanor, using CRM software to document interactions, providing product information, and achieving performance targets. Successful agents are strong communicators and problem-solvers who can manage a high volume of interactions efficiently. 


  • Customer interaction: Answer and make a high volume of calls, respond to emails, and provide assistance via chat.
  • Problem-solving: Listen to customer concerns, troubleshoot issues, and provide effective solutions to resolve complaints.
  • Information and sales: Provide accurate information about products and services, process orders and payments, and upsell when appropriate.
  • Record keeping: Document all call information, update customer records in a CRM system, and log sales and service data.
  • Teamwork and communication: Collaborate with team members and other departments, and escalate complex issues to supervisors when necessary.
  • Performance monitoring: Adhere to communication scripts and company guidelines, and work to meet or exceed performance metrics and customer satisfaction goals.
  • Market research: Conduct occasional market research or gather customer feedback to report trends to management. 
Bahasa InggerisKemahiran InterpersonalKhidmat PelangganPenyelesaian Masalah
Preview

Anden Salvador

HR RecruiterRSD Human Resource Management Consultancy

Disiarkan pada 26 November 2025

RSD Human Resource Management Consultancy

Tidak Dibiayai

51-100 Pekerja

Sumber Manusia

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RDS Human Resource Management Consultancy

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