Job Title: Customer Service Representative – Travel Account (Blended and Pioneering Campaign)

We are looking for highly motivated and customer-focused individuals to join our Travel Account team as Customer Service Representatives. This is a blended campaign, meaning you will handle both inbound and outbound customer interactions. As part of a pioneering campaign, you will be part of a new team and play a key role in shaping the company’s customer experience.

Key Responsibilities:

• Provide exceptional customer service to clients via phone, email, or chat

• Handle customer inquiries, complaints, and feedback in a timely and professional manner

• Book travel arrangements, make changes to existing bookings, and process cancellations as needed

• Meet sales targets and promote company products and services

• Collaborate with team members to resolve complex customer issues

• Participate in training and coaching sessions to enhance skills and knowledge

Requirements:

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Strong problem-solving and analytical skills

• Willingness to work in a team environment and accept feedback

• Basic knowledge of travel industry products and services (an advantage, but not required)

What We Offer:

• Competitive salary and benefits package

• Opportunities for career growth and professional development

• Comprehensive training program to equip you with the skills and knowledge needed to succeed

• Collaborative and dynamic work environment