• Provide exceptional customer service through various communication channels including phone, email, and chat.
• Assist customers with product inquiries, issue resolution, and order tracking.
• Maintain a high level of professionalism and customer satisfaction.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with team members to improve processes and enhance service delivery.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Junior: 0–2 years
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Basic computer skills and familiarity with CRM software
• Qualities and Traits: Patience and empathy in dealing with customers
• Qualities and Traits: Ability to work in a fast-paced environment