• Manage and maintain premium customer accounts, ensuring high satisfaction and retention rates.
• Provide exceptional customer service through multiple channels, addressing inquiries and resolving issues promptly.
• Utilize technical skills to troubleshoot and enhance user experience for clients.
• Collaborate with internal teams to develop and implement solutions tailored to customer needs.
• Engage in continuous learning to stay updated on product knowledge and industry trends.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years of relevant experience in customer service or account management
• Skills and Competencies: Strong customer service orientation and technical proficiency
• Skills and Competencies: Excellent communication skills in English
• Skills and Competencies: Effective problem-solving abilities
• Qualities and Traits: Proactive, adaptable, and detail-oriented