Location: Quezon City

Setup: Hybrid -- Onsite and WFH

Schedule: Shifting (Weekends off not guaranteed)

Salary: ₱24,000 + Competitive Benefits

Responsibilities:

• Diagnose HVACR/refrigeration alarms based on SLA
• Contact customers via phone/email with accurate documentation
• Analyze alarm history and graphs for sound decision-making
• Update and confirm completed work orders
• Handle inbound/transferred calls as needed

Qualifications:

• Graduate of any 4-year degree
• Fresh graduates and Associate graduates welcome
• Customer service background is a plus
• Experience in offshore service operations is an advantage
• Basic knowledge of MS Office (Outlook, Word, PowerPoint, SharePoint, Excel)