• Provide exceptional customer service by responding to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently and elevate more complex problems to appropriate teams.
• Maintain accurate records of customer interactions and transactions.
• Assist in training new team members and share best practices.
• Actively seek feedback to improve service quality and customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: With or without customer service experience.
• Skills and Competencies: Strong English language proficiency; excellent interpersonal and communication skills.
• Qualities and Traits: Strong work ethic, adaptable, and willing to learn new technical skills.
• Responsibilities and Duties: Ability to multitask and manage time effectively in a fast-paced environment.
• Working Conditions: Office environment with potential evening and weekend shifts.