• Handle inbound and outbound customer inquiries via phone, email, or chat
• Assist clients with booking, insurance claims, financial transactions, or account-related concerns
• Provide accurate information and resolve customer issues in a professional manner
• Document and escalate concerns when necessary
• Ensure excellent customer experience in every interaction

Qualifications:

• At least 6 months of CSR experience (BPO or related industry)
• Strong communication and problem-solving skills
• Willing to work in a fast-paced and dynamic environment
• Amenable to work on shifting schedules and holidays if required

Perks & Benefits:

• Competitive salary package
• Performance-based incentives
• HMO and other benefits
• Career growth opportunities