• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order issues, and account management.
• Resolve customer complaints by identifying the problem and providing suitable solutions.
• Maintain detailed documentation of customer interactions and follow up as necessary.
• Collaborate with team members to enhance customer satisfaction and optimize processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level (0–6 months of experience).
• Skills and Competencies: Proficient in English; strong customer service and problem-solving skills.
• Qualities and Traits: Excellent interpersonal and people skills; a strong work ethic and organizational skills.
• Responsibilities and Duties: Ability to work effectively both independently and as part of a team.
• Working Conditions: Fast-paced, customer-focused environment.