The Spanish Bilingual Customer Service Representative is responsible for providing excellent customer support to Spanish-speaking clients through phone, email, or chat. This role involves handling inquiries, resolving issues, and ensuring a positive customer experience while maintaining professionalism and accuracy in both English and Spanish communication.

Responsibilities:

• Handle incoming and outgoing calls Spanish-speaking customers
• Provide accurate information about products, services, and account details
• Resolve customer concerns efficiently while ensuring customer satisfaction
• Document all customer interactions and transactions accurately in the system
• Collaborate with other departments to resolve complex issues
• Meet or exceed performance metrics such as quality, accuracy, and productivity
• Maintain confidentiality and comply with company policies and procedures

• Qualifications:
• Fluent in both Spanish and English (spoken and written)
• Atleast 2 years of experience in a Spanish bilingual voice account
• Preferably with collections or financial account background
• Excellent customer service and problem-solving skills
• Amenable to onsite work and shifting schedules
• Can start immediately

Perks and Benefits:

• Competitive salary package (up to ₱100,000)
• HMO coverage upon regularization
• Paid training and continuous skill development
• Government-mandated benefits
• 13th Month Pay, night diff and performance incentives bonus PLUS career growth and developtment program.