We are looking for a detail-oriented and tech-savvy Customer Service Representative for our Non-Voice Account. The role involves assisting customers through chat, email, and/or ticketing systems. No phone calls required. Applicants must have strong written communication skills and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries via email/chat professionally and accurately
• Resolve concerns by providing efficient and clear written support
• Handle reports, requests, and follow-up cases within the given turnaround time
• Maintain records of customer interactions and transactions
• Coordinate with other departments for unresolved concerns
• Ensure customer satisfaction by providing excellent service

Qualifications:

• High School Graduate (Old curriculum) / Senior High School Graduate
• Preferably with BPO or customer service experience (non-voice) but open to without experience
• Strong written English communication skills
• Typing speed of at least 35 WPM with high accuracy
• Basic computer knowledge (MS Office, email handling, chat system)
• Willing to work onsite (work setup)

Hiring Process:

1st – Initial Interview

2nd – Online Assessment

3rd- Final Interview

(Process may be conducted onsite or virtual, but the work setup is onsite)