• Provide exceptional customer service via phone, email, and chat.
• Resolve customer issues and inquiries in a timely and professional manner.
• Maintain accurate customer records and update databases as necessary.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Assist in training new staff on customer service protocols.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: 1-3 years in a customer service role.
• Skills and Competencies: Strong customer service skills and proficiency in the English language.
• Skills and Competencies: Experience in a call center environment is preferred.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Qualities and Traits: Ability to handle stressful situations with professionalism.