• Provide excellent customer service support through non-voice channels such as email and chat.
• Resolve customer inquiries and issues in a timely and professional manner.
• Maintain a high level of product knowledge to assist customers effectively.
• Document customer interactions and feedback in the system for record-keeping.
• Participate in training sessions to enhance skills and improve service delivery.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: Entry-level, no prior experience required.
• Skills and Competencies: Strong written communication skills.
• Qualities and Traits: Patience, empathy, and a willingness to learn.
• Responsibilities and Duties: Ability to follow procedures and guidelines diligently.
• Working Conditions: Comfortable working in a call center environment.