• Manage and assist in virtual customer interactions via non-voice channels.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Maintain accurate records of customer interactions in the database.
• Collaborate with team members to improve processes and deliver better service.
• Participate in training sessions to enhance skills and product knowledge.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: No prior experience required.
• Skills and Competencies: Strong written communication skills.
• Qualities and Traits: Detail-oriented and proactive.
• Responsibilities and Duties: Ability to follow instructions and guidelines.
• Working Conditions: Must be available for pure dayshift.