• Provide exceptional customer support to healthcare clients via phone and email.
• Assist customers with inquiries regarding services, products, and coverage options.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to resolve customer issues efficiently.
• Educate customers on healthcare plans and services to enhance their understanding.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and problem-solving oriented.
• Working Conditions: May require evening or weekend shifts based on client needs.