Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Resolve customer complaints effectively while maintaining a positive customer experience.
• Document customer interactions and feedback for continuous improvement initiatives.
• Collaborate with team members to improve customer service processes and share best practices.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong customer service skills, excellent communication, and interpersonal abilities
• Qualities and Traits: Strong work ethic, adaptability, and flexibility
• Responsibilities and Duties: Ability to handle difficult conversations with empathy