Description

• Respond to customer inquiries via phone, email, and chat in a polite and efficient manner.
• Provide accurate information regarding products and services.
• Resolve customer complaints or issues, ensuring customer satisfaction.
• Schedule appointments and follow-ups for customer requests.
• Assist in maintaining a high standard of customer service in the call center environment.

Requirements

• Educational Qualifications:High School Diploma or equivalent.
• Experience Level:0–2 years of experience in customer service or related field.
• Skills and Competencies:Proficient in English; strong customer service skills; scheduling and organizational capabilities.
• Qualities and Traits:Problem solver; team player; excellent communication skills.
• Working Conditions:Fast-paced call center environment; must be able to work flexible hours.