Intelegencia Customer Service Representative

Customer Service Representative

Intelegencia

RM1.5-1.8K[Bulanan]

Di lokasi - RizalTiada Pengalaman DiperlukanDiplomaSepenuh-masa

Kongsi

Keterangan Kerja

Manfaat

Pengiktirafan dan Ganjaran Pekerja
Bonus Prestasi, Insentif
Faedah Mandat Kerajaan
Gaji Bulan ke-13, Pinjaman Pekerja, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS
Insurans Kesihatan & Kesejahteraan
HMO
Faedah Tambahan
Peralatan Syarikat, Makanan Percuma
Cuti & Pelepasan
Cuti Hari Jadi, Cuti Sakit, Curi Percutian

Baca Lebih Lanjut

Penerangan

Handle incoming calls, emails, or chats from customers regarding their financial accounts (e.g., balance inquiries, transaction issues, loan status, card activation).
Provide accurate information and resolve customer issues in a timely and professional manner.
Document customer interactions and update account information using internal systems.
Escalate complex issues to higher-level support or back-office teams when necessary.
Ensure compliance with company policies, procedures, and regulatory requirements.
Meet or exceed customer satisfaction and quality metrics.

Syarat-syarat

At least 2 years in college or completed a vocational/short course.
With or without BPO experience (experience in financial accounts is a plus).
Good English and Filipino communication skills.
Strong problem-solving skills and attention to detail.
Willing to work onsite and on shift schedules (including weekends and holidays).

Bahasa InggerisKhidmat PelangganPenyelesaian MasalahBersifat KepimpinanKemahiran TeknikalPusat PanggilanEtika Kerja Yang TeguhLiterasi KewanganKemahiran Kakitangan