• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

• Interact with customer service team and perform moderately complex customer support tasks

• Manage risk by following all policies and procedures and staying abreast of changes to them

• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed

• Receive direction from customer service supervisor and escalate non-routine questions

- At least 2nd year in college or Associate Degree

-Completed at least 2 years in college with no back subjects

- 6 months BPO experience

- 1 year experience as a Spanish CSR

- Willing to work onsite in BGC

-must be able to attend full duration of required training period

-ability to work additional hours as needed

-must work on-site at the location posted

-flexible with work schedule and arrangement