COMPANY PROFILE: This company is an IT/BPO company and has offices in 18 countries and assists 2,000 clients worldwide.

Position: Spanish Customer Care Representative

Company Industry: BPO Company

Work Location: BGC, Taguig City

Salary: Php 67,000 Monthly gross

Work Schedule: Midshift or Night Shift

Work set-up: Temporary Hybrid - work onsite once a week

JOB REQUIREMENTS:

• Native Spanish Speakers located in the Philippines
• Conversational to Fluent in English
• Open for graduate and undergraduates
• At least 1 year of BPO experience
• Can start as soon as possible

JOB RESPONSIBILITIES:

• Responsible in assisting customer’s inquiries using Spanish and English Language through email, call, message, and live chat support
• Listen and resolve customer's concerns, issues, or questions
• Prepare reports by gathering data collected during customer interactions
• Demonstrate excellent customer service skills
• Participate in team meetings and achieve targets needed
• Accomplish other related tasks needed

RECRUITMENT PROCESS (ONLINE PROCESS):

• Resume Screening
• Initial Interview
• Validation of documents (VISA and Passport) for Expat Specialist approval
• Internet Speed Test (25 MBPS required)
• Written Assessment – with timer 60 minutes
• Team Lead Interview - 30 minutes
• Final Interview - 1 hour
• Job Offer