• Responds to questions about products, services, warranties, and return/refund policies.
• Processing claims, returns, and refunds coordinating with relevant teams (technical, logistics, etc.).
• Addressing customer complaints effectively and efficiently, escalating complex issues when necessary.
• Keeping accurate records of customer interactions and service activities
• Ensuring customer satisfaction by following up on service requests and addressing any remaining concerns.
• Ensuring adherence to company policies and service standards.
• Assisting in the development of after-sales service procedures and documentation.

JOB QUALIFICATIONS

• Excellent verbal and written communication skills for interacting with customers and colleagues.
• Ability to analyze issues, identify root causes, and implement effective solutions.
• Strong focus on providing exceptional customer service and building positive relationships.
• In-depth understanding of products and services to provide accurate information and recommendations.
• Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
• Ability to collaborate with others and contribute to a positive work environment.