Position Type: Full-Time

Experience Required: 2-4 years in Telecom, Insurance, Banking, or Financial Services

Location: Bonifacio Global City (BGC)

Shift: Night Shift

Interview: Virtual only

Key Responsibilities

• Handle inbound and outbound customer inquiries with professionalism and efficiency
• Resolve customer issues related to telecom, insurance, banking, or financial services products
• Provide accurate information about company products and services
• Maintain detailed records of customer interactions and transactions
• Collaborate with internal teams to escalate and resolve complex customer concerns
• Ensure compliance with company policies and industry regulations

Qualifications

• Completed at least 2 years of college with no back subjects
• READY Transcript of Records (TOR) or Diploma required
• Must provide SSS employment history
• Proven experience (2-4 years) in customer service within Telecom, Insurance, Banking, or Financial Services
• Strong communication and interpersonal skills
• Ability to work effectively during night shifts
• Proficient in using customer service software and tools