• Handle routine to complex transactions over the phone, ensuring timely and accurate processing.

• Research and resolve routine to moderately complex issues and inquiries, escalating more difficult cases to senior representatives as needed.

• Perform account maintenance tasks, generate reports, and assist with project-based work.

• Respond to and resolve escalated inquiries and complaints that require special handling, including those referred by management, committees, external agencies, or other departments.

• Act as an intermediary to help resolve disputes, including negotiating and facilitating settlements when necessary.

• Accurately document identified risks and issues to ensure transparency and proper follow-through.

• Refer cases or recommendations that exceed authority limits or cannot be resolved to management for further review.

Qualifications:

• Bachelor’s degree in Business Administration, Communications, Marketing, Hospitality Management, or any related field is preferred but not required.

• Senior High School graduates with relevant experience are encouraged to apply.

• Minimum of 1 year experience in a customer service role or a related field.

• Strong verbal and written communication skills.

• Ability to handle complex inquiries and resolve issues professionally and efficiently.

• Proficient in using customer service tools and systems (e.g., CRM software).

• Excellent problem-solving skills and attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.