WE ARE HIRING!

Non-Voice Customer Service Representative (Content Moderator)

Onsite – Bonifacio One Tech Tower (TAGUIG)

Start Date: January 5

About the Role

Join our Non-Voice Social Media team as a Content Moderator, ensuring all user-generated content aligns with platform standards. You will help maintain a safe, respectful, and positive online environment. This role is pure non-voice and ideal for candidates with strong attention to detail.

Key Responsibilities

• Review and moderate text, images, and video content based on platform guidelines.
• Evaluate flagged content for compliance and community safety.
• Make accurate decisions in sensitive or high-pressure moderation scenarios.
• Ensure consistency and accuracy in applying content policies.
• Document moderation actions following internal procedures.
• Protect platform integrity by identifying harmful or inappropriate content.
• Maintain high productivity and quality scores in a fast-paced environment.

Qualifications

• At least HS/K12 Graduate.
• Minimum 1 year customer service experience in shared services, BPO, or any related industry.
• Strong reading comprehension, attention to detail, and analytical skills.
• Ability to work with sensitive or graphic content when necessary.

Work Schedule

• Graveyard or Shifting Schedules.
• 100% onsite work.