Customer Service Representative -Telco Expert - Tarlac

Sutherland Philippines

Mustahak
RM1.1-1.9K[Bulanan]
Di lokasi - Tarlac<1 Thn PengalamanSekolah MenengahSepenuh-masa
Kongsi

Keterangan Kerja

Penerangan

  • Responsible for handling calls and providing customer support
  • Identify and relate with various customer needs and scenarios
  • Conduct issue identification and problem-solving meeting customer needs and satisfaction
  • Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
  • Remain updated in client and internal processes, technology applications, utilities, and products
  • Utilize various internal and client based tools and applications for customer management and servicing
  • Conduct data entry, documentation, and case management
  • Work and partner with others within a team-based environment
  • Achieve and maintain required metrics and goals
  • Adhere to company policies and procedures as described on the HR Handbook

Syarat-syarat

  • Finished at least 2 years in college (or High School Graduate + relevant work experience)
  • Excellent English written and verbal communication skills
  • Working knowledge on computers, the Internet and the wireless network industry
  • Good customer service, multi-tasking and problem-solving skills
  • Ability to work on shifting (graveyard) schedules and weekends
  • Willingness to grow more within the company by performing other duties/projects that may be assigned
  • Willing to work onsite in TARLAC
Khidmat PelangganBahasa InggerisPenyelesaian Masalah
Preview

Irene Nuguid

LeadSutherland Philippines

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Tempat Bertugas

IT Park II, Sutherland Tarlac, IT Park II, Ninoy Aquino Monument, Highway Tibag Barangay Rd, Tarlac City, 2300 Tarlac, Philippines

Disiarkan pada 05 March 2025

Pekerjaan Serupa

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Sutherland Philippines

>1000 Pekerja

BPO & Pusat Panggilan

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