J-K Network Services
Gaji Bulan ke-13, Pinjaman Pekerja, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS
This company serve more than 30 years, it has grown to become one of the largest IT services companies in the world, They provide a wide array of services including software development, engineering, consulting, and BPO (Business Process Outsourcing).
Position: Customer Service Team Lead
Company Industry: BPO Company
Work Location: BGC Taguig
Work Schedule: Shifting Schedules
Salary: Php44,000-Php65,000
Work Set Up: Work on site
JOB RESPONSIBILITIES:
Training new customer service team members
Effectively lead teams in duties including attrition management, performance management, career planning, and resource planning, among others.
Help team members grow by coaching them, filling in knowledge gaps, and resolving skill and will challenges.
Create and implement internal and external governance on a regular basis.
Manage user/customer escalations and devise measures to address any issues and ensure ownership until they are resolved.
College Graduate or any course
Minimum experience of 4 years with customer service in the BPO/BPM industry
3 years in the role of a Team Leader
Experience in handling a team of agent doing voice or inbound calls.
Amenable to work in shifting schedules.
Able to start ASAP
Willingness to work in rotational shifts
Recruiter_Exec J-K
RecruiterJ-K Network Services
Aktif hari ini
Taguig. Taguig, Metro Manila, Philippines
Disiarkan pada 27 May 2025
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