Customer Service Supervisor
Metacom Business Process Outsourcing Solution Inc.
Keterangan Kerja
Manfaat
Pengiktirafan dan Ganjaran Pekerja
Bonus Prestasi, Penilaian Tahunan, Anugerah Pekerja Bulanan, Program Pengiktirafan Pekerja, Insentif
Faedah Mandat Kerajaan
Gaji Bulan ke-13, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS
Insurans Kesihatan & Kesejahteraan
Kemalangan & Insurans Kecacatan, Insurans Kesihatan, Insurans Hayat, HMO
Pembangunan Profesional
Latihan Pekerjaan, Program Mentorship, Pembangunan Profesional
Cuti & Pelepasan
Cuti Bersalin & Paterniti, Cuti Sakit, Curi Percutian
Penerangan
- Oversee daily operations of the customer service team.
- Ensure high standards of customer service are maintained.
- Train and mentor team members to enhance performance.
- Resolve escalated customer issues effectively.
- Analyze feedback and implement improvements.
- Generate reports to inform management decisions.
- Collaborate with other departments to enhance service delivery.
- Educational Qualifications: Bachelor’s degree in any field.
- Experience Level: 4 years of experience in the BPO industry, 2 years of it in a leadership role.
- Skills and Competencies:
- Proficient in English Language
- Strong customer service skills
- Effective scheduling abilities
- Exceptional organizational skills
- Strong interpersonal and people skills
- Solid account management capabilities
- Strong work ethic and team player mentality
- Working Conditions: Fast-paced environment, primarily office-based, with potential for remote work.
- Qualities and Traits: Strong leadership abilities, excellent problem-solving skills, and a focus on customer satisfaction.
KJ Coronel, CLSSYB
Talent Acquisition ManagerMetacom Business Process Outsourcing Solution Inc.
Aktif hari ini
Tempat Bertugas
Compass Offices - BGC Corporate Center - Serviced Office Bonifacio Global City. 24/F, BGC CORPORATE CENTER, 30TH STREET, CORNER 11th Ave, Manila, 1013 Metro Manila, Philippines
Disiarkan pada 28 August 2025
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Tidak Dibiayai
501-1000 Pekerja
BPO & Pusat Panggilan
Lihat pengambilan kerja
Sertai Bossjob
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