Team leader (Medical Billing/Healthcare)

Synlink Recruitment Outsourcing Co. Inc.

RM3.2-3.6K[Bulanan]
Di lokasi - Taguig3 - 5 Tahun PengalamanSekolah MenengahSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Elaun

    Elaun Pengangkutan

  • Pengiktirafan dan Ganjaran Pekerja

    Insentif

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Philhealth

  • Insurans Kesihatan & Kesejahteraan

    HMO

  • Keseimbangan Kerja-Kehidupan

    Waktu Fleksibel

Baca Lebih Lanjut

Job Requirements


  • High school graduate and above; certifications in medical billing or healthcare administration advantageous
  • 3-5 years of experience in US medical billing, with at least 1-2 years in a team lead or supervisory role.
  • Strong understanding of RCM processes including charge entry, payment posting, denial management, and AR follow-up.
  • Experience in a call centre environment handling inbound/outbound calls related to billing inquiries.
  • Excellent communication, leadership, and interpersonal skills.
  • Proficiency in billing software and MS Office tools.


Responsibilities

  • Supervise a team of customer service representatives/agents to ensure adherence to KPIs such as AHT, CSAT, FCR, and productivity targets.
  • Monitor and evaluate agent performance through call audits, dashboards, and regular reviews.
  • Conduct daily team huddles, coaching sessions, and performance reviews.
  • Handle escalations and ensure timely resolution of customer issues.
  • Prepare and maintain reports related to team performance, attendance, and process compliance.
  • Ensure all team members follow company policies, security protocols, and quality standards.
  • Work closely with quality analysts, trainers, and WFM teams to optimize team performance.
  • Assist in the recruitment and training of new agents.
  • Motivate the team to achieve performance goals and maintain high morale and engagement.
  • Communicate process updates and client feedback to the team effectively.
Kepimpinan
Preview

Rachel Paglinawan

HR OfficerSynlink Recruitment Outsourcing Co. Inc.

Balas Hari Ini 1 Kali

Tempat Bertugas

Taguig. Taguig, Metro Manila, Philippines

Disiarkan pada 22 October 2025

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