We are looking for an experienced Customer Solutions - Air & Ocean who are responsible in day-to-day coordination in Sea freight operations. He/She will be handling shipments (FCL, LCL, Consol, etc.) and assisting customers with the shipping requirements in terms of import formalities. The ideal candidate will be ensuring that the operation end to end process runs smoothly.

Customer’s contact point and Escalation

• Ensuring no mistakes and/or misunderstandings during verification of HB/L before releasing cargo under different types of bill of ladings

• Strict maintenance of on-time KPI

• Ability to proactively explain procedures to the consignee in case of questions

• Quick solution finding in case of escalations

• Ensuring no delay of customs application with regards to physical submission to customs offices and/or online procedures.

• Adherence to KPIs for customs and on-carriage procedures

• Providing and monitoring high-quality service from Origin office to Destination office while generating on-time reports based on the requirements of the customer

KPIs adherence in Operational System

• Constant monitoring while ensuring the proper setting of milestones/ status codes under 100% Data Quality.

• Meeting of timeframe KPIs for adding new contacts in an operational system.

• Finance-relating document creation in the operational system, such as Accounts Receivable and Accounts Payable

• ‘In time’ job closing in an operational system.

Documentation Management

• Strict meeting of in-time receipt of correct and sufficient documents

• Archive documentation into job file before vessel arrival

• Avoiding postponed shipments due to lack of documents

• Meeting of timeframe KPIs for documentation collection, completion, and submission

• Monitor payment to the Creditors and late payments received from Debtors without notification and clear reasons from Accounting Dept. Check and evaluate invoices in terms of correctness.

• Managing relevant documentation for filing, e.g. different types of Bill of Lading and ensuring mandatory documentation in respective files.

• Ensure smooth correlation with interrelating departments, such as trucking, customs brokerage, etc.

Knowledge, Skills and Attributes

• Knowledge of local and international freight services and customs policies.

• Experience in Pricing and Procurement related topics.

• High level of capability, customer service mindset, and data analytical approach.

• Professional working attitude.

• Highly motivated to learn new processes, receive feedback and work independently.

• Minimal supervision to complete tasks.

• Familiar with industry-standard programs and able to operate standard systems relevant to the position.

• Highly trainable and approachable.

Qualifications:

• Excellent communication skills in English (and local language) in both verbal and written.

• Bachelor’s Degree

• Must have at least 3-year experience in Customer Solutions/Customer Representative specifically handling Air & Sea.

• Must have experience in freight forwarding logistics

• With broad knowledge in Import/Export procedures (end to end)

• Willing to assign in West Service Road Cupang, Muntinlupa until end of May and to transfer in Two E-Com MOA Pasay from June 1 onwards.

Please refer to job description.