Escalations & Retention Specialist
V-Call Center Link Inc.
Keterangan Kerja
Penerangan
- Handle critical customer escalations via voice and written channels (email/chat).
- Investigate and resolve complaints from high-profile clients or sensitive cases.
- Identify root causes and collaborate with internal teams to develop resolutions.
- Ensure customer satisfaction and drive retention efforts.
- Maintain accurate records of escalations and resolutions.
- At least HS or SHS Undergrad or College Graduate
- C1 level English proficiency (both spoken and written communication
- 2–3+ years of experience in: Customer service or customer experience roles
- Retail operations, ideally in food and beverage
- Handling high-level complaints or escalations
- Experience in managing corporate/enterprise-level clients is a plus
VCC Link Inc.
Digital Marketing V-Call Center Link Inc.
Balas Hari Ini 5 Kali
Tempat Bertugas
Taguig. Taguig, Metro Manila, Philippines
Disiarkan pada 20 June 2025
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Peringatan Keselamatan Bossjob
Jika jawatan memerlukan anda bekerja di luar negara, sila berhati-hati dan berhati-hati dengan penipuan.
Jika anda menemui majikan yang mempunyai tindakan berikut semasa pencarian kerja anda, sila laporkan segera
- menahan ID anda,
- menghendaki anda memberikan jaminan atau mengumpulkan sesuatu,
- memaksa anda untuk melabur atau mengumpul dana,
- mengumpul faedah haram,
- atau situasi haram yang lain.
