MCN Solutions
Gaji Bulan ke-13, Pinjaman Pekerja, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS
HMO
Cuti Kematian, Cuti Hari Jadi, Cuti Bersalin & Paterniti, Cuti Sakit, Cuti Ibu Bapa Tunggal, Curi Percutian
Job Title: Customer Support Specialist
Location: Onsite (Ortigas)
Type: Full-Time
Salary Range: ₱20,000 – ₱35,000 per month
(For entry to mid-level roles with some Web3 exposure)
About the Role – Customer Support Specialist (Full-Time)
RealGo is looking for a Customer Support Specialist who can be the voice of our brand and a champion for our players. In this role, you’ll provide timely, empathetic, and knowledgeable support across various channels, including Discord, Telegram, and in-app support. You'll be instrumental in guiding users through gameplay and Web3 onboarding, addressing technical concerns, and helping us build a community-driven ecosystem. If you're passionate about games, skilled in communication, and comfortable navigating new technologies like crypto wallets or NFTs, we’d love to have you on our frontline team.
Responsibilities:
· Handle player inquiries across channels (Discord, Telegram, email, in-app)
· Troubleshoot technical issues and escalate to dev or QA teams as needed
· Provide timely and empathetic support to users, including Web3 newcomers
· Monitor community sentiment and identify recurring issues
· Create and maintain support documentation (FAQs, troubleshooting guides)
· Assist with onboarding guides for new players, especially Web3 functionality
· Contribute to improving internal support processes and response templates
Vanessa Manuel
HR OfficerMCN Solutions
Aktif dalam masa tujuh hari
Tektite Tower West, Exchange Rd, Ortigas Center, Pasig, Metro Manila, Philippines
Disiarkan pada 17 July 2025
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