Main Task:

• Independent process-compliant transfer of customer inquiries from the Global Customer Care from the available communication channels, if necessary upgrading of the automatically generated cases through targeted inquiries according to process specifications.

• Creation of cases in the available CRM system.

• Steer non-regulatory cases to the appropriate sub-process.

• Independently provide process-compliant support to customers using provided documentation and other tools from the system.

• Process-compliant (according to WI or further specifications) triggering of sub processes within the scope of solution finding in the available CRM system.

• Complete process-compliant case logging in the CRM system available.

• Forwarding of the case to the technically correct 2nd level support if necessary, as well as the further support of the case according to the process specification

Qualifications:

• Willing to work onsite in Taguig
• Can express his/her thoughts in English
• Has experience in Laboratory and in CAD/CAM
• Extensive experience as Dental Technician