We are seeking a highly experienced and strategic Director to lead and oversee operations in a BPS (Business Process Services) environment. The ideal candidate must have a strong background in the BPO industry, with proven experience in managing large-scale operations and delivering exceptional performance, particularly in the Life & Annuities (L&A) sector.

Key Responsibilities:

• Lead and manage BPO operations, ensuring performance and service delivery targets are consistently met.
• Oversee a large team with a minimum of 500 full-time employees (FTEs).
• Drive operational excellence, process improvement, and client satisfaction.
• Collaborate with stakeholders to ensure alignment with business goals.
• Develop and implement strategic plans to support growth and efficiency.
• Foster a high-performance culture and mentor senior management teams

• Minimum of 8 years of experience in the BPS (call center) industry, with at least 15+ years of overall experience.
• Must have a BPO background, with Insurance industry experience (non-negotiable).
• Currently or previously held a Director or Senior Manager role in a reputable BPO company.
• Must have managed operations with at least 500 FTEs (non-negotiable).
• Bachelor’s degree preferred.
• Undergraduates may be considered if they have an exceptionally strong background and leadership track record.