Key Responsibilities:

• Online Store Management
• Create, update, and manage product listings (photos, descriptions, pricing).
• Ensure accuracy and consistency of product information across all platforms (Shopee, Lazada, TikTok, company website, etc.).
• Monitor inventory levels and coordinate with warehouse for stock availability.
• Order Processing & Fulfillment
• Process online orders accurately and on time.
• Coordinate with warehouse/logistics for packing, shipping, and delivery updates.
• Monitor courier performance and ensure timely dispatch of parcels.
• Customer Service
• Respond to customer inquiries, messages, and concerns across platforms.
• Handle refund, return, and exchange requests in compliance with platform policies.
• Maintain high customer satisfaction ratings.
• Sales & Marketing Support
• Support promotional activities, campaigns, and flash sales.
• Assist in creating basic marketing content (captions, product highlights, simple edits).
• Monitor competitor activities and propose improvements.
• Reporting & Analytics
• Track daily sales, traffic, and store performance.
• Prepare weekly and monthly reports for management review.
• Identify trends, issues, and opportunities for sales growth.
• Coordination
• Work closely with Accounting for payment reconciliation.
• Coordinate with Operations and Marketing for product launches and campaigns.
• Communicate with platform account managers as needed.

Qualifications:

• Bachelor’s degree in Business, Marketing, or any related field (preferred but not required).
• Experience in e-commerce operations (Shopee, Lazada, TikTok Shop) is an advantage.
• Strong organizational and multitasking skills.
• Good communication skills (written and verbal).
• Basic knowledge of Canva or simple photo editing is a plus.
• Proficiency in MS Office/Google Workspace.

Key Competencies:

• Detail-oriented and highly organized.
• Customer-focused mindset.
• Ability to work in a fast-paced environment.
• Problem-solving and critical thinking skills.