Core responsibilities

• Mediation and conflict resolution: Serve as a neutral mediator to resolve disputes between employees or between employees and management.
• Investigation: Conduct thorough investigations into employee complaints, misconduct, and grievances, ensuring confidentiality and impartiality.
• Policy and compliance: Ensure company policies are up-to-date and in line with labor laws, providing guidance on how to apply them fairly.
• Employee support: Provide counseling and support to employees on various issues and inform them about company benefits and programs.
• Training and development: Develop and deliver training sessions for employees and managers on topics such as performance, conduct, and employee relations best practices.
• Program development: Design and implement employee relations programs to promote employee engagement and a positive workplace culture.
• Record keeping: Maintain accurate and detailed records of all employee relations activities and employee data.

Required skills and qualifications

• Knowledge of employment law: Strong understanding of local employment laws and regulations is essential.
• Communication: Excellent verbal and written communication skills for effective counseling, negotiation, and documentation.
• Interpersonal skills: Ability to build rapport, maintain confidentiality, and handle sensitive situations with discretion and empathy.
• Problem-solving: Strong analytical, problem-solving, and conflict-resolution skills to address complex issues.
• Organizational skills: Strong organizational and time-management abilities to handle multiple cases and detailed records.
• Experience: Typically requires a bachelor's degree in a relevant field like human resources, and several years of experience in HR or employee relations.