The Front Desk Associate will be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and addressing guest inquiries with professionalism and courtesy. The role includes coordinating with other departments, processing payments, answering calls and emails, and ensuring a smooth and pleasant guest experience. The Front Desk Associate must maintain a polished appearance and follow hotel service standards at all times.

Responsibilities

• Strong customer service and communication skills (in person and via phone/email)
• Good command of English; courteous and professional demeanor
• Basic knowledge of front office operations, guest check-in/check-out processes
• Familiarity with computer systems, reservation platforms, or POS is an advantage
• Ability to multitask and remain calm in fast-paced or high-pressure situations
• Organized, detail-oriented, and able to work well with minimal supervision
• Willing to work shifting schedules, weekends, and holidays
• Previous experience in front office, customer service, or hospitality is an advantage

Job Requirements

• Bachelor's/ College Degree in Tourism, or TESDA Front Office NC Il or any related courses
• Excellent in communication skills
• With strong interpersonal skills
• Ability to handle guest complaint
• Ability to use the Opera System Able to work a Flexible Schedule
• Proven experience as Front Office Associate/ Agent
• Organized and detail-oriented
• Basic knowledge of front office operations, guest check-in/check-out processes
• Familiarity with computer systems, reservation platforms, or POS is an advantage
• Willing to work shifting schedules, weekends, and holidays