We’re Hiring: US Human Resources Generalist!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a US Human Resources Generalist to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: US Human Resources Generalist

Work Arrangement: Work from Office

Location: Philippines - Makati

Schedule: Night shift

The Human Resources Generalist is expected to focus on compliance within the Employee Relations field. In this client-facing role, the Human Resources Generalist provides Tier-1 level HR guidance and support to our clients. This role is part of a Human Resources team that strives to be a trusted advisor, while providing guidance through in-depth experience, sound research, compliance and HR best practices.

• Provide comprehensive telephonic employee relations guidance on various issues and resolutions
• Utilize a ticketing system to track and respond to front-line client inquiries
• Meet the demands of Service-Level Agreements (SLAs) on a day-to-day basis
• Attend Welcome Calls and initial HR calls for new clients, while conducting HR Services Discovery
• Interpret and provide guidance on employment law, including wage and hour regulations
• Offer guidance on leave administration in accordance with state and federal laws
• Assist client contacts with impartial and thorough employee relations investigations
• Recognize and escalate concerns involving potential risk or liability to HR department leadership
• Create employee handbooks using an electronic handbook generator and facilitate Q&A discussions with clients
• Identify and develop policies as needed
• Create job descriptions and research salary and wage data
• Provide clients with various reports to support HR-related processes for worksite employees
• Assist in identifying, developing, and scheduling customer HR compliance training upon request
• Support leadership with special projects, process improvements, and strategic initiatives
• Perform other duties and projects as assigned

Qualification and requirements:

Basic Qualifications:

• HR Certification (PHR or SHRM- CP)
• 1-2 years’ experience in a PEO environment
• Excellent customer service and follow up skills
• Ability to clearly and accurately communicate, translating complex HR subject matter and deliver solution to managers and C-Suite client contacts
• Natural relationship builder with ability to thrive in a high-volume environment
• Demonstrates emotional intelligence with a client centric attitude 

Preferred Qualifications:

• Restaurant or Hospitality industry experience 

Degree Level or Equivalent Combination of Education & Experience 

• Bachelor’s degree is preferred 
• 1-3 years HR experience