Role Overview

The HR Generalist will lead and oversee all HR operations while driving process improvement and digital transformation across the HR function. This role is responsible for supervising and implementing key HR projects, including HR systems, ticketing tools, and performance frameworks, to support a scalable and efficient organization.

Key Responsibilities

• Manage end-to-end HR operations and ensure labor law compliance

• Lead HR process improvement and digitization initiatives

• Supervise and implement HR systems (payroll, 201 files, attendance, performance evaluation)

• Implement and manage an HR Requests Ticketing Tool with defined SLAs

• Design and monitor performance management and KPI frameworks

• Lead and develop the HR team and ensure system adoption across the company

• Provide HR analytics and reports for management decision-making

Key Projects

• HR process standardization and digitization

• Payroll, attendance, and HRIS implementation

• HR Requests Ticketing System setup and optimization

• Performance evaluation and KPI tracking rollout

Qualifications

• Bachelor’s degree in HR, Psychology, Business Administration, or related field

• 5+ years HR experience with generalist exposure

• Strong background in HR systems implementation and process improvement

• Tech-savvy, detail-oriented, and project-driven

• Solid knowledge of Philippine labor laws

Success Indicators

• Digitized and standardized HR processes

• On-time, accurate payroll and HR reporting

• Improved HR request turnaround and SLA compliance

• High system adoption and employee satisfaction