Key Responsibilities:

1. End-User Support (Tier 1–2)

This calls for being “go-to” tech support for the team, handling everything from laptop issues and Wi-Fi glitches to printer mishaps and login resets. Responsiveness and patience are key, as is the ability to juggle simple tickets with the occasional urgent escalation.

• Provide timely tech support to all HQ staff — laptops, Wi-Fi, printers, email, and software troubleshooting
• Set up new users, install necessary software, and configure devices
• Resolve hardware, OS, or connectivity issues in person or remotely

2. Google Workspace & Shared Drive Management

You’ll take ownership of our Google Workspace — user accounts, email aliases, Groups, and Shared Drives. A big part of your role will be reorganizing and enforcing structure in our cloud file storage for clarity, secure, and easy to navigate for everyone.

• Administer Google Workspace (Gmail, Drive, Groups, Calendar, etc.)
• Restructure and organize Shared Drives with standardized folders and permissions
• Clean up legacy folders, enforce naming conventions, and prevent duplication
• Manage access rights to ensure proper data security and sharing protocols

3. Network & Infrastructure Oversight

The candidate shall have general knowledge of network and infrastructure principles, being confident in managing

basic IT infrastructure and network troubleshooting — including internet issues, routers, switches, and basic connectivity between devices.

• Monitor and troubleshoot LAN/Wi-Fi issues, IP conflicts, and printer/network device connections
• Coordinate with vendors for internet, firewall, and managed IT services
• Oversee hardware like routers, switches, IP phones, and cabling setups
• Document basic network topology and device assignments

4. IT Policy Enforcement & Security

You will enforce basic IT hygiene and make sure people follow sensible practices with data, passwords, device use, and access rights. You’ll also help protect the company’s digital environment through simple, sustainable IT policies.

• Implement and uphold internal IT policies and best practices
• Manage user access to systems and data based on role/responsibility
• Educate staff on good security hygiene and safe practices (e.g., phishing, strong passwords)
• Ensure devices and systems meet internal data security requirements

5. Asset & Inventory Management

This role involves keeping track of all IT-related hardware and software across the company. You’ll ensure everything is accounted for, up to date, and that replacements/upgrades are done in a timely, budget-conscious way.

• Maintain accurate inventory of laptops, desktops, peripherals, and licenses
• Track software installations, expirations, and compliance
• Coordinate replacements for aging devices and propose upgrade schedules
• Support documentation for procurement and hardware servicing

6. Cross-Team Support (PACS/IT Engineering/Sales)

You’ll occasionally assist our PACS/RIS engineer or other technical staff in the field. This might involve simple support tasks, VPN setups, or helping remote users connect securely to internal systems.

• Provide support to clinical/engineering teams for IT-related tasks
• Assist in remote access setups, VPNs, and remote troubleshooting
• Help coordinate IT hardware deployment for field

Qualifications:

Required Skills & Experience

• 2–3+ years in an IT Administrator, Generalist, or Technical Support role
• Solid experience managing Google Workspace (Gmail, Drive, Groups, etc.)
• Familiarity with Windows OS, basic networking, and IP troubleshooting
• Experience with firewalls, routers, or Wi-Fi management
• Knowledge of data privacy, file access control, or device management policies
• Comfortable with common hardware troubleshooting and basic system setup
• Strong organizational skills and documentation habits
• Good communication and interpersonal skills — especially with non-technical users
• Self-starter with strong accountability and initiative