The Inside Sales Development Specialist (ISDS) is responsible for managing and growing the Non-Institutional Customer (NIC) base, including private clinics, individual practitioners, small healthcare facilities, and other non-hospital/reseller accounts. This role involves proactive outbound calling, customer relationship management, and closing sales to achieve an assigned monthly quota. While primarily office-based, the role may require occasional field visits to key customers to support relationship building, product demonstrations, and sales activities.

Key Responsibilities:

Sales & Revenue Generation

• Handle the entire telesales for the NIC base, including prospecting, pitching, follow-ups, and closing deals.
• Achieve monthly sales targets and KPIs set by the Sales and Marketing Head
• Identify new sales opportunities within the NIC base and actively pursue growth of assigned territories.
• Upsell and cross-sell medical supplies and related product lines to existing customers.

Customer Relationship Management

• Maintain regular communication with NIC customers via phone, email, and digital platforms.
• Build strong customer relationships to drive repeat orders and enhance customer loyalty.
• Address customer inquiries, provide product information, and resolve issues in a professional and timely manner.

Hybrid Sales Activities

• Conduct occasional field visits to key NIC accounts to strengthen relationship or support special sales initiatives.
• Participate in customer-facing events, demos, or promotional activities as required.

Operational & Administrative Duties

• Maintain accurate customer data, call logs, opportunities, and sales activities.
• Prepare and submit sales reports, forecasts, and performance updates.
• Coordinate with the support and operation department to ensure smooth order fulfilment and after-sales support.